Inbound Customer Service Reps Needed ASAP

Location: Augusta, Maine
Date Posted: 10-10-2018
for our New PODS Service Training Class beginning October 29th!!
HOURLY WAGE: $12.00 + Incentives/Commission

Training Class Hours:
Monday - Friday 9:00 am - 5:30 pm
Production Hours:
Monday - Friday w/ Rotating Saturday various shifts available from 9:00 a.m. start until 7:00 p.m. end
Essential Functions:
  • Answer inbound calls from prospective customer; describe types of services/products offered
  • Identify customer needs through open-ended questions and a consultative approach
  • Quote prices, service dates and payment terms
  • Initiate up-sell techniques in order to increase sales/revenue
  • Maintain quality customer service and maximize customer satisfaction levels
  • Transfer and route calls to appropriate departments as needed
  • Working rotating Saturdays is a must
Minimum Requirements:
  • High School Diploma or GED required
  • 6+ months customer service/sales experience required
  • Call Center experience preferred, not required
  • Strong computer skills; able to switch between screens quickly
  • Strong attention to detail & ability to multi-task a must
  • Pleasant phone voice; excellent communications skills
  • Dependability & Punctuality is a MUST!
  • Comfortable working in a fast-paced, high call environment
  • Must successfully pass a background check
  • Random drug testing
  • Above average hourly wage
  • Ability to earn monthly commission on Call Quality, Revenue & Attendance
  • Great incentives
  • Medical/Dental benefits after 60 days of employment
  • Vacation Accrual
  • Short Term Disability Insurance
  • Life Insurance
  • Direct Deposit available
  • On-site Fitness Center; FREE to employees
  • Business Casual Dress Code & Jeans Day 
  • Excellent opportunity for growth within the company
  • Referral Bonus's from $200 to Earned Time Off
  • Fun yet Professional Work Environment
If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration. 

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
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